Policies, Fees & Refunds


Policies and procedures relating to Training at the REIV are available below:


Complaints & Appeals​

Fees & Refunds Policy

This policy provides a framework for the levying of tuition fees and other charges and to set out financial and accountability requirements with regard to fees and charges.

Full details regarding our fees and charges are available in our Statement of Fees.


Please read our Fee & Refund Policy prior to enrolment to ensure your are familiar with our refund policy.

If you need your certificate re-issued please download the Miscellaneous Fees Form and once completed, return to the REIV Learning & Development Team on [email protected].


Registration Audit Information

Audit Date - 5th and 6th September 2019
Qualifications Audited - CPP40307 Certificate IV in Property Services (Real Estate)
Audit Non-Compliance Identified - Yes (minor non-compliance)
Non-Compliance Rectified - Yes


Online Service Standards

REIV offers a range of courses that can be delivered partly or wholly online. We are committed to providing a quality learning experience for students studying online. Please read our Online Service Standards to understand how we fulfill our commitment.