FAQ

Our courses are intended primarily for those who are aspiring to be, or are currently, employed in some area of the property services or real estate industries. For our Agent’s Representative course we have also seen many students who are interested in gaining knowledge of property sales and management with respect to their own personal property and investments. For those considering a career in real estate, you should be aware that it is the Business Licensing Authority which grants both the Authority to Act to an agency in the case of an Agent’s Representative or a full license. The BLA has strict guidelines for this, including stipulations with respect to bankruptcies, age, criminal record, and currency of accredited units. We advise prospective students to familiarise themselves with the BLA requirements by visiting their website here. 

Click here to view the REIV Student Handbook

The Agent's Representative course is the first step in establishing a real estate career. Agent's Representatives perform a variety of real estate roles under the supervision of a licensed estate agent. The course consists of three units of competency - Work in the Real Estate Industry, Identify Legal & Ethical Requirements of Property Management to Complete Agency Work and Identify Legal & Ethical Requirements of Property Sales to Complete Agency Work - from the Certificate IV in Property Services (Real Estate). 

These units are nationally recognised units of competency within the vocational training sector of the AQF (Australian Qualifications Framework). In vocational training, the learner is assessed merely as “C” Competent or “NYC” Not Yet Competent. To be assessed as competent, your assessor will evaluate your work as evidence that you have acquired the needed skills and knowledge to meet the Performance Criteria for each unit. While there are no grades as in the tertiary sector, classroom activities and attendance still form part of the equation in gathering the requisite evidence of competency.

As an accredited Registered Training Organisation, the REIV is bound by, and embraces, the national mutual recognition scheme. As such it accepts current matching units as valid credit transfers for any of the units amongst the qualifications. If you have a Statement of Attainment and Transcript of results for any any of the units within the course for which you are applying, you need only enrol in the remaining units. Please note that original documents must be cited. Contact a student Liaison Officer if you have any questions about this. More...

Students who completed the Agent's Representative course prior to 2008 will not be able to gain Credit Transfers, as there is no official mapping of these units. However, students may apply for  RPL if they are able to demonstrate the current competencies from these units. Experienced Agent's Representatives with more than two years experience may find other units in the course that they wish to undertake by RPL. To complete RPL the following must occur:

 

• Full payment must be received with enrolment form

• A written assessment is to be undertaken

• A copy of CV with relevance to the unit competencies specified

• A verified copy of any relevant qualifications or support documentation

• An interview with a REIV Assessor may be conducted.

Please refer to the RPL Fact Sheet and Licence Course - Unit Synopsis to identify if RPL is suitable for you. 

REIV trainers are property professionals who are currently active in the industry. Find out more about our Trainers and Assessors.

Traineeships are an excellent option for entry to the real estate industry for some individuals. Find out more about traineeships here. 

The 2015 class schedule is available here. If contact classes don't suit your schedule, you can elect to complete some, or all, of the units by distance education. REIV's Learning & Development Department strongly encourages all students, especially those who have not had experience in the finance or property services industries, to elect the face-to-face delivery option. More...

As a training provider we will endeavour to accommodate students with special needs where possible, whether it might take the form of modifying a training schedule or providing support in terms of a physical or learning disability.

Visit our Fees and Payment page for fee schedules and payment information.

Students are required to have acquired the following competencies in order to enrol in an REIV course: reading, comprehending and discussing printed information in English, writing simple sentences, using and analysing simple data, relations and patterns, and understanding numbers, measurements and shapes. More...

Yes

The full-time Agent's Representative course is five days in duration and runs from 9.00am-5.00pm, Monday to Friday. There is a course starting almost every Monday in Camberwell, with courses also available in other regions on selected dates. The part-time evening course is run in Camberwell and is five weeks in duration. With classes held every Tuesday and Thursday evening from 6.00pm-9.30pm during this period. 

Students can enrol in the Agent's Representative course either online or by downloading the enrolment form and sending it by fax  to 03 9205 6690, email or post to 335 Camberwell Road, Camberwell. 

• The Victorian Government, through the Department of Education and Training (the Department), develops, monitors and funds vocational education and training (VET) in Victoria. The Victorian Government is committed to ensuring that Victorians have access to appropriate and relevant VET services. Any personal information collected by the Department for VET purposes is protected in accordance with the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic).
• The REIV is required to provide the Department with student and training activity data. This includes personal information collected in the REIV enrolment form and unique identifiers such as the Victorian Student Number (VSN) and the Common wealth’s Unique Student Identifier (USI).
• The REIV provides data to the Department in accordance with the Victorian VET Student Statistical Collection Guidelines, available at: http://www.education.vic.gov.au/training/providers/rto/Pages/datacollection.aspx.
• The Department uses student and training data, including personal information, for a range of VET purposes including administration, monitoring and planning.   A student’s USI may be used for specific VET purposes including the verification of student data provided by the REIV; the administration and audit of VET providers and programs; education-related policy and research purposes; and to assist in determining eligibility for training subsidies;
• As necessary and where lawful, the Department may disclose VET data, including personal information, to its contractors, other government agencies, professional bodies and/or other organisations for VET-related purposes. In particular, this includes disclosure of VET student and training data to the Commonwealth and the National Centre for Vocational Education Research (NCVER);
• The Department’s collection and handling of enrolment data and VSNs is authorised under the Education and Training Reform Act 2006 (Vic). The Department is also authorised to collect and handle USIs in accordance with the Student Identifiers Act 2014 (Cth) and the Student Identifiers Regulation 2014 (Cth);
• You may be contacted to participate in a survey conducted by NCVER or a Department-endorsed project, audit or review relating to your training. This provides valuable feedback on the delivery of VET programs in Victoria;
• Failure to provide your personal information may mean that it is not possible for you to enrol in vocational training and/or to obtain a Victorian Government VET subsidy;
• You have the right to seek access to or correction of your own personal information. You may also complain if you believe your privacy has been breached.
• For further information, I may contact the REIV’s Training Compliance Officer in the first instance at (03) 9205 6673 [tel] or email via [email protected] with “Privacy Issue For Attention of Compliance Officer” in the subject heading.  For further information about the way the Department collects and handles personal information, including access, correction and complaints, I may go to: http://www.education.vic.gov.au/Pages/privacypolicy.aspx.  For further information about Unique Student Identifiers, including access, correction and complaints, I may go to: http://www.usi.gov.au/Students/Pages/student-privacy.aspx.
• The Real Estate Institute of Victoria is also obliged to provide information when requested to other government agencies, including CentreLink.
• If I breach the Student Code of Conduct and my employer is an REIV member my employer may be contacted by the REIV.
• If I am enrolling in, or need to complete, the Agent’s Representative course I will be made a Student Member of the REIV for one year.

A Unique Student Identifier is similar to a Tax File Number, but its usage is limited to the sphere of vocational education. More...

Learn more on the Fees, Charges & Refunds page... More...

You will receive an enrolment confirmation from the REIV together with an email from WiseNet, which hosts our student learner portal indicating your username and password. On this portal, depending on your course, you will be able to check your results, enter your Unique Student Identifier, change your contact details, view your timetable, and access industry forms needed for your course.

You should declare any disability which may impact your ability to complete the course. The REIV takes seriously the principle of ‘Equity of Access’ to its programs and we will strive to accommodate any and all students who have a need for ‘reasonable accommodation’ provided this is identified DURING THE ENROLMENT PROCESS. 

The Agent’s Representative course has a set schedule over five consecutive days or, in the case of the part-time evening course, over five weeks on Tuesday and Thursday evenings. For student’s studying the Certificate IV in Property Services, you will need to select your classes and convey this information on the enrolment form or by submitting the Class Schedule for the current year with the preferred training dates selected.
 

A training plan outlines the schedule of completion for the units of competency which comprise your qualification or course. It specifies the schedule, delivery mode, and timetable for your course of study. Depending on your course you will need to submit a signed copy of your training plan to the REIV as it represents a a contract between you (the learner) and the REIV (the training provider).

If you require further information regarding enrolment in an REIV course, please see our Enrolment Policy & Procedure.

The REIV is located at 335 Camberwell Road in Camberwell, two blocks south of Camberwell Junction (corners of Burke, Riversdale and Camberwell Roads). Maps for other locations are available here.

This information will be reviewed by your trainer on the first day of class. 

Each ‘unit of competency' - 3 in the Agent’s Representative course, 24 in the Certificate IV in Property Services, and 13 in the Diploma of Conveyancing - is delivered with a Learner Guide, which reviews the content of delivery and includes essential and reference material necessary to fulfil the performance criteria of each unit. In addition,
there are various common industry forms used by property services practitioners. These will either be distributed in class or accessible in the Policies and Procedures section of the WiseNet Student App/Learner Portal. At the conclusion of delivery of the unit, an assessment will be distributed and reviewed by the trainer. The assessment will provide evidence of your knowledge and skills to be competent in the subject matter.  

Attendance is mandated at 80% for all REIV courses. Should your attendance rate fall below 80%, your course completion may be at risk. It is expected that students who have fallen, or may fall, below this percentage be proactive in contacting an REIV Student Liaison Officer to discuss their options.  

Each assessment has been mapped to its corresponding nationally mandated set of performance criteria.  A student needs to provide evidence of competency to EACH performance criteria in order to be considered competent in that unit. In this way, it is not like secondary or tertiary education which may have an overall ‘score’ threshold for a ‘pass’. Our trainers meet regularly to ‘moderate’ these units in order to have a consistent approach to what in fact constitutes competency across all of the performance criteria of a unit.

From 2015 onward, upon completion of your Agent’s Representative course, you will have four weeks to submit the three written assessments for the units. (Please note that assessments submitted in pencil CANNOT be accepted.) Of course you needn’t wait until after the last class to commence or even submit them. Once you have submitted your assessments (either via post or directly) to our Camberwell office, a Student Liaison officer will register your assessments through our student data management system before posting them out (always via Express Post) to the assessor. Note: There are no assessors on site, they are all industry professionals working in the field. More...
 

Each student has three attempts at achieving competency in a unit. If you receive a “Not Yet Competent” on your first submission, you will note the comments from the assessor and be asked to modify your assessment and resubmit it together with the original assessment. You will be reminded to always keep a copy of each assessment submitted for your records. If the assessor’s comments are not clear in outlining the gap between the work previously provided and the evidence needed to exhibit competency, you may email our assessors. Each Assessment  letter on the reverse contains a table of staff members available to assist students (NOT provide answers) in interpreting the assessor feedback. Please contact one trainer listed in the relevant column for the unit in question.

On the last day of training, students in the Agent’s Representative course are provided with a course evaluation form to ascertain feedback on trainers and course delivery. Certificate IV and Diploma students are given similar forms at the conclusion of each unit. In addition, unit assessments are included which each assessment and these must be returned together with your assessment submission. 

Policies and procedures relating to learning & development at the REIV are available here.

The Student Code of Conduct defines the REIV's expectation of student conduct. As a condition of enrolment you must review the Code of Conduct and agree to abide by it for the duration of your training. Should you breach the Code of Conduct, which is enforced for the provision of a safe and supportive learning environment for ALL students and for maintaining standards expected of practicing professionals in the industry, your enrolment may be cancelled.

The REIV provides the following support to its students: 
- In-class presentation of assessment requirements
- Liaison via email with a qualified assessor for questions about assessment requirements
- Referral to language, literacy or numeracy assistance where necessary
- Pre-training literacy and numeracy assessments to help students and the REIV identify training needs

• Review the Elements and the Performance Criteria for this unit of Competency in the Learner Guide or using the resources online at www.training.gov.au

• Scan the Learner Guide from cover to cover, giving particular attention to the organisation of the subject matter within the Table of Contents;

• List and learn any unfamiliar terminology in the Glossary of the Learner Guide;

• Review the required assessment, focussing on, or highlighting, the major topics assessed;

• Read the Learner Guide in its entirety;

• Refer again to the assessment and identify the key areas of questioning and refer back to your Learner Guide to clarify your understanding;

• Attempt your assessment. Please note that you are able to refer back to your resource material or other learning resources during this process;

• If assistance is required at this point, you may email a trainer indicated as supporting the unit in question. This list is located on the back of your assessment letter;

• When you are confident that you have sufficiently addressed the assessment tasks, send in your assessments to the REIV in Camberwell. Please note that you MUST keep a copy in an instance of your assignment being lost en route.

Amongst the many policies and procedures we request you to understand as an REIV student, the policy on plagiarism, cheating and collusion is especially worth highlighting. In short, plagiarism is stealing the work produced by someone else, and collusion is submitting work produced by a group rather than an individual. More... 

We encourage students to discuss their training with the student liaison staff. There may be no ‘magic formula’ for this as each student brings a unique background and set of circumstances. However, we will endeavour to work with you within the parameters of ‘reasonable adjustment’. This may take the form of an adjusted delivery or assessment schedule. Please note however, that students must self-identify at the point of enrolment if there are issues which may impact a successful conclusion to the course of study such as a disability or a language or literacy barrier.

The REIV is committed to continuous improvement of its training and student support. You are encouraged to contact the Student Liaison Officers if there are any issues which negatively impact your capacity to attain your educational objectives. If this does not suffice, the student has the right to submit a written grievance to the department to [email protected] with FORMAL GRIEVANCE appearing in the subject heading.

Once you have achieved competency in the last unit of your course or qualification, and provided that we have all the necessary student information, including your Unique Student Identifier, we are required to generate your Certificate or Statement of Attainment within 28 days of completion. In most cases we are able to generate this within five business days. It will be posted to the address you provided upon enrolment. 

These can be re-issued. There is a fee involved. Click here to access the form needed to generate a re-issued Certificate, Transcript or Statement of Attainment.